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FREQUENTLY ASKED QUESTIONS
We offer
thousands of items to choose from at our online store. If you're
ready to place an order, click here. If
you're just browsing but interested in getting additional information,
click here.
How
to Place an Order
For
Corporate Apparel
- Click
on a category, click on the product type, choose your item, then
click on "Add to Inquiries", decide
on options, click on "Update Inquiry",
click on "Submit Inquiry", fill out
your contact details, then click on "Send Inquiry".
- You
will now be contacted by a Halls representative. (Yes, a real
person!) To confirm your embroidery or imprinting needs, the price,
and artwork availability.
For
All Other Categories
- Click
on "Product Search" to find the product type you want.
- Browse
through a variety of brand names and vendors who can supply that
product. Select the brand, then browse the individual items.
- Once
you've made an item selection, click on "Buy Item" at
the bottom of the page and provide your information until you
complete the Check Out Process.
- We
will contact you by phone or email (Yes, a real person!) to ensure
we get the correct artwork and confirm the details of your order.
How
to Get Additional Information on a Product
Requesting
additional information is easy:
- Click
on "Product Search" to find the product you want.
- Browse
through a variety of brand names and vendors who can supply that
product.
- Once
you've made a selection, click on "Need Info" at the
bottom of the page and provide your information until you complete
the Check Out Process.
- We
will contact you with additional information.
Adding
Products to the Shopping Cart
If you
would like to buy or just need additional information about a particular
product, add it to your shopping cart by selecting either "Buy
Item" or "Need Info" on individual product detail
pages. You can then send your shopping cart list. If you are buying
the item, we ask that you select the quantity you would like to
order, color and size information and custom imprinting instructions.
Once completed, you can review the contents of your shopping cart
where the pricing of your items are calculated. The pricing on our
site does not include additional pricing, such as set-up charges,
shipping, and taxes. These will be confirmed with you directly before
we proceed with your order.
Checking
Out
When you
have completed your shopping, you will need to send your shopping
cart list. By selecting the "Check Out" button on the
"Shopping Cart" page, you will arrive at an order form
to complete your check out process. Fill out the secure order form
with your shipping and billing instructions. Your order or request
for information will automatically be sent to us and we will contact
you to confirm your order or answer your questions.
Secure
Ordering
Our shopping
cart feature uses the latest in encryption technology to ensure
that hackers cannot access transactions with your credit card numbers.
The encryption software on your browser is called a public key and
it codes the message so it can only be opened with our private key.
This way, even if a hacker manages to intercept that one of hundreds
of thousands of e-mails sent at that second, your message can't
be unscrambled without our private key.
At the
top of the shopping cart's Check Out screen, the beginning of the
address reads https:// instead of the usual http://. The 's' means
that the site is encrypted and the data will be transmitted securely.
If you
are using Netscape Navigator as your browser, a broken key or an
open padlock (depending on the version of your browser) is at the
bottom left hand-corner of your screen. Microsoft Internet Explorer
has an open padlock at the bottom left hand corner of your screen.
When a site is secured, the key on Netscape's browser appears unbroken
(or the padlock appears locked) and the padlock on Internet Explorer
appears locked.
When you
check out, a message might pop up and warn you that the data you
are about to submit may not be secure. This is a standard message
that is part of your browser package. Rest assured that it is secured
on our site, and hit "OK" to continue.
What
is the usual production time for my order?
Normal
production time is 5 to 10 working days. Large quantities may require
10 to 20 working days. Some processes can take as long as 5 - 6
weeks. Advising us in advance of your planned presentation date
is highly recommended. We will schedule production to allow ample
shipping time for you to receive your awards a few days prior to
that date. Delays in artwork approval will cause delays in shipping
your product. If you are on a tight timeline it is imperative that
all proofs are returned to us in a timely manner.
Will
you sell or otherwise distribute my email address or other information
about me?
Halls
will never willfully sell, trade, rent, disclose, or make available
personally identifiable information about you to any third party
without first receiving your permission.
How
can I check on my order status?
Please
give us a call at 707-579-9220 or 800-698-9220 or send us an email
at sales@hallsawards.com
and we will respond promptly.
How
can I send you my artwork?
You may
send your artwork via email attachment to sales@hallsawards.com
or on disks mailed to us at 132 Stanford St., Santa Rosa, CA 95404.
What
artwork do you accept?
We do our best to be flexible. Email us your custom logos. You may
send either PC (preferred) or Macintosh files. Email all artwork
to sales@hallsawards.com.
We prefer .tiff or .eps files for logos. Programs supported: Corel
Draw!, Illustrator, Photoshop.
Do
you accept credit cards?
We accept
all major credit cards.
How
do I pay for my order?
If you
are a new customer, you can pay for your order on credit card. Later
on, if you need a credit account, contact us for an application
form.
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